Step by Step Claim Guide
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1
Notify a Claim
Report the incident to P&I Malaysia as soon as possible - online, by phone, or by email - with your policy or certificate number and vessel details.
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2
Submit Supporting Documents
Provide the relevant documents: incident report, photographs, vessel certificate, and any third-party correspondence relating to the claim.
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3
Assessment & Survey
Our claims team reviews the notification. Where required, a surveyor is appointed to assess the incident and quantify the loss.
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4
Claim Processing
The claim is evaluated against the terms of cover. We keep you informed of the status and request any further information needed.
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5
Settlement
Once the claim is approved, settlement is arranged in accordance with the policy terms.
